Shipping Policy for Luxury Designer Haus Sdn Bhd
Effective Date: 1st January 2021

At Luxury Designer Haus Sdn Bhd, we aim to deliver a seamless and reliable shipping experience for our customers. This Shipping Policy outlines the terms and conditions for the delivery of your orders, whether they are products readily in stock or part of our crowdfunding campaign.

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1. Shipping Timeframes

We offer two types of products, each with its own shipping timeframe:

a. Products with Stock on Hand:

• These items are readily available in our inventory.
• Shipping will be processed within 3-5 business days from the date of your order.
• Once shipped, the duration and delivery times are the sole responsibility of the chosen logistics company.

b. Preorder Items

• These items are not in stock and are part of our preorder production.
• Shipping will be processed within 30-45 business days from the date of your order.
• Once shipped, the duration and delivery times are the sole responsibility of the chosen logistics company.

2. Lost Parcels

In the rare event of a lost parcel during transit, we will take the following steps:

• We will work closely with the chosen logistics company to try to locate the lost parcel.
• If the parcel is deemed 100% lost and unrecoverable, JDF will take responsibility for the items and provide a suitable resolution.
• For high-value shipments, we may purchase insurance on the parcel to protect against loss during transit. The cost of the insurance will be charged back to the customer.

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3. Address Accuracy

It is essential that you provide accurate and complete shipping information, including your delivery address and contact details. JDF is not responsible for delays, wrong deliveries, or other issues resulting from incorrect or incomplete information.

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4. Tracking Your Order

For your convenience, we provide tracking information for your orders whenever possible. You will receive a tracking number once your order is shipped. Please use this information to monitor the progress of your delivery.

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5. International Shipping

​We offer international. Please note the following regarding international orders:

• Shipping times for international orders may vary depending on the destination. Please allow additional time for customs clearance.
• Customers are responsible for any customs duties, taxes, or import fees associated with their international orders.

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6. Governing Law​

This Shipping Policy is governed by and construed in accordance with the laws of Malaysia. Any disputes arising from this policy will be subject to the jurisdiction of Malaysian courts.

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7. Updates to This Shipping Policy

We may periodically update this Shipping Policy to reflect changes in our practices and services. Any modifications will be posted on our website, and the revised policy will apply from the effective date mentioned at the top.

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Contact Us

If you have any questions, concerns, or requests related to this Shipping Policy, please contact us at:

jeff@jewellerydirectfactory.com

Thank you for choosing Aura Brooch from Luxury Designer Haus Sdn Bhd. We are dedicated to delivering your orders safely and efficiently, and this Shipping Policy ensures clarity and transparency in our shipping process.