At Luxury Designer Haus Sdn Bhd, we strive to provide you with high-quality jewelry and exceptional service. If, for any reason, you are not completely satisfied with your purchase, we offer a return policy that adheres to the governing laws of Malaysia. This Return Policy outlines the terms and conditions for returning items purchased from our website.

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1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:​

• The return request is made within 14 days from the date of delivery.
• The item(s) to be returned must be in their original condition, including original packaging, tags, and any accompanying documents.

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2. Non-Returnable Items

The following items are non-returnable:

• Items that have been worn, damaged, or altered after purchase.
• Items without their original packaging or tags.
• Custom-made or personalized jewelry (unless due to a defect).

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3. Return Process

To initiate a return, please follow these steps:

a. Contact Us:

Send an email to return@aurabrooch.com or call +604-2277813 to request a Return Authorization (RA) number.
Provide your order number, the reason for the return, and any relevant details.​

b. Receive RA Number:

Once your return request is approved, you will receive an RA number and detailed return instructions.

c. Pack Your Items:

Securely package the item(s) you wish to return in their original packaging, along with the RA number.

d. Ship the Return:

Ship the return package to the address provided with your RA number. Ensure the package is adequately insured and tracked.

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4. Inspection and Refund

Upon receiving the returned item(s), we will conduct a thorough inspection to ensure they meet our return policy criteria. If the return is approved:

For items returned within the stipulated time frame and in their original condition, we will process a refund to your original payment method.
Please allow up to 30 business days for the refund to be processed and reflected in your account. Shipping costs and handling fees are non-refundable.

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5. Exchanges

​We do not offer direct exchanges. If you wish to exchange an item, please return the unwanted item as per this Return Policy and place a new order for the replacement item.

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6. Governing Law

This Return Policy is governed by and construed in accordance with the laws of Malaysia. Any disputes arising from this policy will be subject to the jurisdiction of Malaysian courts.

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7. Updates to This Return Policy

We may periodically update this Return Policy to reflect changes in our practices and services. Any modifications will be posted on our website, and the revised policy will apply from the effective date mentioned at the top.

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Contact Us

If you have any questions, concerns, or requests related to this Return Policy, please contact us at:

jeff@aurabrooch.com

Thank you for choosing Aura Brooch at Luxury Designer Haus Sdn Bhd. We are committed to providing you with an enjoyable shopping experience and a hassle-free return process in compliance with Malaysian law.